Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

Tianz Chillies Co., Ltd works with international buyers to arrange orders for chilli-related products and ingredient requirements according to agreed specifications. Our ordering process is designed to keep product details, customization, packaging, payment, production, and delivery arrangements clear from the initial inquiry through after-sales communication.

1. Inquiry and Product Selection

Please contact Tianz Chillies Co., Ltd with your intended product type, application, estimated quantity, destination market, and purchasing requirements. Where applicable, you may also provide details such as product specifications, size or grade requirements, packaging preferences, labeling information, target delivery schedule, and any reference images or documents.

The more complete the inquiry information is, the more accurately we can review your requirements and prepare a suitable proposal.

2. Customization and Quotation

Our team will review the requested product details, order quantity, packaging needs, customization requirements, and shipping destination before preparing a quotation. Pricing and commercial terms are subject to the confirmed product specifications, packaging method, order volume, and transportation arrangements.

If your requirements involve private labeling, special packaging, or other adjustments, the relevant details will be reviewed separately before the quotation is finalized.

3. Order Confirmation

Before production or order processing begins, both parties should confirm the product description, specifications, quantity, packaging, labeling, delivery destination, shipping terms, and other applicable requirements.

The confirmed order may be recorded through an order document, sales confirmation, pro forma invoice, or another mutually agreed form. Customers should carefully review all order information and provide written approval before the order moves to the next stage.

4. Payment Terms

Payment arrangements are agreed according to the order details, product requirements, customization level, and commercial terms confirmed between Tianz Chillies Co., Ltd and the customer.

The applicable payment method, payment schedule, currency, banking information, and any related charges will be stated in the confirmed quotation, invoice, or order documents. Production and shipment arrangements may depend on the agreed payment conditions being completed.

5. Production and Quality Check

After the order details and payment arrangements are confirmed, production or order preparation will proceed according to the agreed requirements. Our team may communicate with the customer during the process if clarification or approval is needed for product details, packaging, labeling, or other order-related matters.

Quality checks are carried out according to the confirmed specifications and applicable order requirements. Where appropriate, product or packaging photos may be shared for review before shipment, subject to the nature of the order.

6. Packing and Delivery

Products will be packed according to the confirmed product characteristics, packaging requirements, handling considerations, and destination regulations where applicable. Outer cartons, labels, shipping marks, and documentation will be arranged according to the approved order details.

Shipping methods, freight arrangements, delivery terms, and estimated transit time depend on the order quantity, product requirements, destination, and logistics conditions. The final delivery plan will be confirmed before shipment.

7. Shipment Documents and Communication

Relevant shipment information and available commercial documents will be provided according to the agreed transaction terms. Customers should ensure that consignee details, delivery addresses, contact information, and import requirements are accurate before dispatch.

We maintain communication with customers during order processing and will provide updates according to the progress and requirements of each order.

8. After-Sales Support

If you have questions about the products, packaging, documentation, or delivery after receiving an order, please contact Tianz Chillies Co., Ltd and provide the order reference, product information, photographs, and a clear description of the issue where applicable.

We will review the information and communicate with you regarding the appropriate follow-up based on the confirmed order terms and the specific circumstances. Clear and timely communication helps us provide effective support and build long-term cooperation with international buyers.

9. How to Place an Order

  1. Send your product requirements, estimated quantity, destination, and packaging details to Tianz Chillies Co., Ltd.
  2. Review the quotation and discuss any required customization or commercial adjustments.
  3. Confirm the product specifications, packaging, delivery arrangements, and order documents.
  4. Complete the agreed payment arrangements according to the confirmed terms.
  5. Review production or packaging updates when requested and confirm any pending details.
  6. Receive shipment information and coordinate delivery according to the agreed logistics plan.
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